Total Outsourcing Solution
IHMS offers several outsourcing solutions that are amongst the most comprehensive in the industry. Providers today are always looking for ways to increase efficiencies. Sometimes the solution means the outsourcing of a portion of your Patient Financial Services function. As providers continue to focus on the medical needs of their patients, IHMS focuses on the financial needs of our clients. With this in mind, IHMS has developed a number of solutions that provide alternatives for providers looking to focus on medicine and patient health issues leaving us to focus on the registration process, financial counseling, and the business office. By offering our technology, skilled third party billing staff, and trained patient financial analysts IHMS can provide a seamless interface that simply gets the job done providing your patients with a reliable, professional, and courteous interface when it comes to financial matters.
The smaller, rural facility is at the foundation of providing basic healthcare services to communities throughout the country and the main focus of our program. Their commitment to service, and in many cases, survival, has sustained the population's health status over the decades in the face of difficult odds. Today these very same facilities are facing ever increasing financial pressures further encumbered by limited access to the experience and skill needed to accurately submit and follow-up on third party claims. IHMS has developed our Total Outsourcing Solutions to address these problems by providing alternative solutions to the ever increasing financial pressures of today's healthcare environment.
Admissions / Registration Services
This program gives a provider the ability to outsource the entire admissions / registration process. The process begins with the co-development of standard operational procedures and the delineation of responsibilities between the newly outsourced department and the various departments within the hospital. Through a series of transitional steps IHMS becomes the employer of the hospital's admitting and ER registration staff assuming all of the responsibilities therein. IHMS gradually introduces additional services to the facility starting with financial counseling and eventually implementing eligibility services.
Business Office Services
This program offers an alternative to smaller rural facilities and assists in the outsourcing of all of the traditional functions of a hospital based business office including, billing, follow-up, collections, customer service, and cash posting. This process also begins with the co-development of standard operating procedures and the delineation of responsibilities between the newly outsourced department and the various departments within the hospital. Through a series of transitional steps IHMS becomes the employer of the hospital's business office staff, assuming all of the responsibilities therein. IHMS gradually introduces cash-generating third party collection procedures to further enhance the collection process.
Key Benefits
- Increased Cash Collections
- Reduction in Bad Debt
- Access to a Network of trained Professionals
- Fully Documented Operational Procedures
- Development and Implementation of a Credit Policy
- Improved Accuracy of Data Collection
- Reduction in Admitting Errors
- Implementation of Quality Standards for all areas
Capabilities
IHMS is able to implement a program within a relatively short period of time. An initial on-site assessment is conducted prior to the facility receiving a proposal. That assessment is used to determine the scope of services required to achieve the results the facility is looking for. IHMS views our clients as business partners and working together a tailor made solution is possible. One of the unique features of this program is that the hospital has access to our network of trained professionals helping to minimize on-site staffing issues. Through a series of remote access connection IHMS staff in other locations can assist the facility through changes in local personnel and unforeseen circumstances that would otherwise leave the hospital in a difficult situation.
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